Last updated: 20th April 2026

  1. Introduction

Nottingham Forest Community Trust (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Data Controller

Nottingham Forest Community Trust
The City Ground
Nottingham
NG2 5FJ
Email: community@nottinghamforest.co.uk

  1. Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide to us:

  • Name (first and last)
  • Email address
  • Phone number
  • Billing address
  • Payment information
  • Responses to forms, surveys, or programme questions

Information collected automatically:

  • Usage data (pages visited, time on site)
  • Device and browser information
  • IP address
  • Cookies and tracking technologies
  • Interaction data (clicks, scrolls, mouse movements, keypresses, touch events)
  1. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage our services
  • To process bookings and payments
  • To communicate with you
  • To improve our website and services
  • To comply with legal obligations
  • To detect and prevent fraud or misuse
  • For marketing purposes (where you have given consent)
  1. Legal Bases for Processing

We rely on the following legal bases under UK GDPR:

  • Consent – where you have given clear permission
  • Contract – where processing is necessary to fulfil a contract
  • Legal obligation – where required by law
  • Legitimate interests – where necessary for our operational purposes, provided your rights do not override these interests
  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the website functions properly
  • Analyse usage and performance
  • Personalise content and marketing

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

  1. Sharing Your Data

We may share your data with:

  • Service providers (e.g. IT, hosting, payment processors)
  • Marketing platforms
  • Analytics providers
  • Legal and regulatory authorities where required

We ensure all third parties respect the security of your personal data and process it in accordance with the law.

  1. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK-approved standard contractual clauses
  • Transfers to countries with adequacy decisions
  1. Data Retention

We retain personal data only for as long as necessary:

  • To fulfil the purposes we collected it for
  • To comply with legal, accounting, or reporting requirements

When data is no longer required, it is securely deleted or anonymised.

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
  1. How to Exercise Your Rights

To exercise any of your rights, please contact us at:
community@nottinghamforest.co.uk

We will respond within one month as required by law.

  1. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

  1. Third-Party Services

We use third-party services including (but not limited to):

  • Google Analytics
  • Mailchimp
  • Crowdunder
  • Abler
  • Google Tag Manager
  • Social media platforms (Facebook, Instagram, TikTok, YouTube, X)
  • Booking and messaging tools (Bookwhen, Textmagic)

These providers may process your data in accordance with their own privacy policies.

  1. Children’s Data

We are committed to protecting children’s privacy. Where we collect data relating to children, we ensure appropriate safeguards and parental/guardian consent where required.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
community@nottinghamforest.co.uk

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