TERMS AND CONDITIONS

THESE TERMS AND CONDITIONS (“TERMS”) APPLY TO ANY COURSE PROVIDED BY NOTTINGHAM FOREST COMMUNITY TRUST (“NFCT”) THAT IS BOOKED VIA WWW.NOTTINGHAMFORESTCOMMUNITYTRUST.CO.UK (“WEBSITE”). IN ACCORDANCE WITH CLAUSE 2, ONCE A CONTRACT COMES INTO EFFECT BETWEEN YOU AND NFCT, YOU WILL BE BOUND BY THESE TERMS. BY COMPLETING THE BOOKING FORM AND CLICKING “CONTINUE,” YOU ARE DEEMED TO HAVE AGREED TO THE FOLLOWING:

PLEASE READ THE TERMS CAREFULLY BEFORE MAKING A BOOKING. YOU SHOULD PRINT A COPY FOR FUTURE REFERENCE.

1. Information about NFCT

1.1 References in these Terms to “we” or “us” are references to Nottingham Forest Community Trust.
1.2 You can contact us regarding your booking or for any other reason on 0115 982 4318 or email community@nottinghamforest.co.uk.
1.3 The Website is operated by The Dairy Agency, 34 Millicent Road, Nottingham, NG2 7PZ.

2. Your Booking

2.1 By completing a booking form via the Website and clicking “Place Order,” you are submitting a booking request for a place on a specified course. All requests are subject to acceptance by us, and we will confirm such acceptance by sending an email to the address you provided. This email will also confirm the details of your booking and that payment has been taken via your chosen payment method (“Booking Confirmation”).
2.2 At the point we send the Booking Confirmation, a legally binding agreement is formed between you and us on these Terms (“Agreement”), conditional on payment being authorised by your card issuer or bank.
2.3 Course details are subject to change up to the start of the course. If changes are made less than 7 days before the course start date, we will, where possible, notify you by email.
2.4 By making a booking, you warrant that you are at least eighteen years of age and a UK resident.
2.5 By making a booking, you give consent for your child/children to participate in the selected course.

3. Course Fee and Payment

3.1 Except in the case of manifest error, the fee payable for your selected course is the fee stated on the Website at the time of booking (“Course Fee”).
3.2 The Course Fee must be paid in pounds sterling. Payment details will be subject to validation checks and authorisation by the bank or card issuer. No cash payments will be accepted.
3.3 Our payment service providers will process your payment on a secure site. We reserve the right to refuse credit or debit card payments at our reasonable discretion.

4. If We Have to Cancel a Course

4.1 If we have to cancel a course, we will notify you as soon as possible and offer a place on an alternative course of the same value wherever possible.
4.2 If we are unable to provide an alternative course, we will offer you a full refund.

5. If You Have to Cancel a Booking

5.1 To cancel a booking, send an email stating your name, the course details, and that you wish to cancel, to the customer service contact in Clause 1.

5.2 Cancellations and refund requests can only be considered if requested at least 48 hours before the session starts. This allows us to offer the place to someone on the waiting list and avoid unused spaces in sold-out sessions.

5.3 Refunds will only be considered in the case of extenuating circumstances.

5.4 Wherever possible, we will attempt to transfer your booking to another course of equivalent or lesser value.

• If a transfer to another session is not possible, we may issue a voucher code for the value of the original booking. This voucher can be redeemed for a future course.

5.5 Bookers are unable to transfer their booking to another child without informing Nottingham Forest Community Trust. Any child attending a session who is not booked will be turned away, in order to honour the waitlist.

5.6 All course bookings are otherwise non-refundable.

5.7 No name changes are permitted on bookings. This ensures fairness for participants on the waiting list.

6. Special Offers

6.1 From time to time, we make certain special offers available. Full details and any specific terms will be available on the Website.

7. Our Staff

7.1 All NFCT coaching staff have been subject to Disclosure and Barring Service (DBS) checks and hold suitable coaching, safeguarding, and first aid qualifications.

8. Photographs

8.1 From time to time, we may take photographs and videos of children participating in a course. These may be used for promotional purposes by NFCT and/or Nottingham Forest Football Club. We will seek consent before taking any photographs or videos of any participant.

9. Liability

9.1 You will be required to accept a disclaimer at the time of booking, confirming certain information and accepting that, in the absence of negligence on our part, participation in the course is at your own risk (“Disclaimer”).
9.2 We have Public Liability Insurance cover.
9.3 We do not accept liability for loss or theft of personal belongings during the course. Children bring valuables at their own risk.

10. Complaints

10.1 We are committed to ensuring a positive experience. If you or your child are not entirely happy, please email community@nottinghamforest.co.uk, including full details. We will attempt to resolve it promptly.

11. Medical/Dietary/Other Requirements

11.1 If your child has:
(a) specific dietary requirements;
(b) is taking medication;
(c) has allergies; or
(d) has any special needs affecting participation,
you must provide this information at the time of booking.
11.2 Staff are not permitted to take responsibility for or administer medication.
11.3 We maintain a register of children attending each course. It is your responsibility to sign in at the beginning of the course and provide details of the person collecting your child at the end of the day.

12. Discipline

12.1 Participants must treat coaches and other participants with respect. We reserve the right to terminate this Agreement and refuse continued attendance if behaviour is deemed unacceptable.

13. Data Protection

13.1 The Website is operated by The Dairy Agency. Personal information collected by Nottingham Forest Community Trust will be used to supply the services requested and other specific purposes, subject to your consent. Information will not be shared with other companies for marketing purposes and is protected according to GDPR.
13.2 Refer to our Privacy Policy for more information on how we use your details.

14. General

14.1 We may transfer any of our rights or obligations under this Agreement to another person, without affecting your rights. You may not transfer your rights or obligations without our prior written consent.
14.2 If any provision of this Agreement is found invalid, unlawful, or unenforceable, it will be severed, and the remaining terms will continue in full force.
14.3 These Terms and the Disclaimer set out the Agreement between you and us and supersede any prior agreement, written or oral.
14.4 This Agreement is governed by the laws of England and Wales, and you submit to the exclusive jurisdiction of the courts of England and Wales.