TERMS AND CONDITIONS

THESE TERMS AND CONDITIONS (“TERMS”) APPLY TO ANY COURSE PROVIDED BY NOTTINGHAM FOREST COMMUNITY TRUST (“NFCT”) THAT IS BOOKED VIA WWW.NOTTINGHAMFORESTCOMMUNITYTRUST.CO.UK (“WEBSITE”). IN ACCORDANCE WITH CLAUSE 2, ONCE A CONTRACT COMES INTO EFFECT BETWEEN YOU AND NFCT, YOU WILL BE BOUND BY THE TERMS. BY COMPLETING THE BOOKING FORM AND CLICKING “CONTINUE” YOU ARE DEEMED TO HAVE AGREED TO THE FOLLOWING:

PLEASE READ THE TERMS CAREFULLY BEFORE MAKING A BOOKING. YOU SHOULD PRINT A COPY FOR FUTURE REFERENCE.

1 Information about NFCT
1.1 References in these Terms to “we” or “us” are references to Nottingham Forest Community Trust
1.2 You can contact us if you have queries in relation to your booking or for any other reason on 0115 982 4318 , email community@nottinghamforest.co.uk.
1.3 The Website is operated by The Dairy Agency, 34 Millicent Road, Nottingham, NG2 7PZ

2 Your Booking
2.1 By completing a booking form via the Website and clicking “Place Order” you are submitting a booking request for a place on a specified course. All requests are subject to acceptance by us and we will confirm such acceptance to you by sending an email to the address you have provided. We will also confirm the details of your booking and that payment has been taken via your chosen payment method (“Booking Confirmation”).
2.2 At the point we send the Booking Confirmation, a legally binding agreement is formed between you and us on these Terms (“Agreement”). The Agreement is always conditional on payment being authorised by your card issuer or bank.
2.3 The Course Details are subject to change at any point up to the start of the Course and we advise you to check the Website regularly. If we have to make changes to the Course Details less than 7 days before the Course start date, where possible we will also notify you of this directly by email.
2.4 By making a booking, you warrant that you are at least eighteen years of age and a UK resident.

2.5 By making a booking, you give consent for your child/children to participate in the selected Course.

3 Course Fee and Payment
3.1 Except in the case of manifest error, the fee payable for your selected Course is the fee stated on the Website when you make your booking (“Course Fee”).
3.2 The Course Fee must be paid in pounds sterling. All payment details you provide will be subject to validation checks and authorisation by the bank or card issuer. No cash payments will be accepted.
3.3 Our payment service providers will process your payment on a secure site. We reserve the right to refuse credit or debit card payments in our reasonable discretion.

4 If we have to cancel a Course
4.1 If we have to cancel a Course, we will let you know as soon as possible and will offer a place on an alternative course of the same value wherever possible. If we are unable to provide an alternative course, we will offer you a full refund.

5 If you have to cancel a Booking
5.1 To cancel a Booking, send us an e-mail explaining that you would like to cancel, stating your name and the Course Details to the customer service contact set out in Clause 1.
5.2 All course Bookings are non-refundable. If you cancel a Booking prior to the start date, we will attempt to transfer your booking to another course of equivalent or lesser value, subject to availability.

6 Special Offers
6.1 From time to time we make certain special offers available. Full details of the offer and any specific terms and conditions that apply will be available on the Website.

7 Our Staff
7.1 We confirm that all NFCT coaching staff have been subject to Disclosure and Barring Service (DBS) checks and hold suitable coaching, safeguarding and first aid qualifications.

8 Photographs
8.1 Please note that from time to time we may take pictures and vidoes of the children who take part in a Course. These photographs and videos may be used for promotional purposes by NFCT and/or Nottingham Forest Football Cub. NFCT will seek consent before taking any photographs or videos of any participant.

9 Liability
9.1 You will be required to accept a disclaimer at the time of booking, confirming certain information and accepting that, in the absence of any negligence on our part, participation in the Course is at your own risk (“Disclaimer”).
9.2 We have Public Liability Insurance cover.
9.3 We do not accept liability for loss or theft of personal belongings that occurs while on the Course. If your child brings valuables with them this will be at your risk.

10 Complaints
10.1 We are committed to ensuring you or your child has a great experience but if you or your child are not entirely happy with the experience, please notify the customer service contact set out in clause 1. Please include full details of the complaint and we will attempt to resolve it as quickly as possible.

11 Medical/Dietary/Other Requirements
11.1 If you/your child included on your Booking:
(a) has specific dietary requirements;
(b) is taking medication;
(c) has allergies; and/or
(d) has any special needs that will affect his or her participation on the Course
it is your responsibility to inform us of this and provide all necessary details at the time of Booking.
11.2 Please note that our staff are not permitted to take responsibility for or to administer medication.
11.3 We will maintain a register of children attending each Course. Please note that it is your responsibility to sign in at the beginning of course and to provide us with details of whoever will be collecting your child at the end of the day.

12 Discipline
12.1 Participants attending our Courses must treat our coaches and other participants with respect. We reserve the right to terminate this Agreement and refuse to allow participants to continue attending a Course if our staff deem their behaviour to be unacceptable.

13 Data Protection
13.1 The Website is operated by The Dairy Agency. When you make a booking via the Website, Nottingham Forest Community Trust will collect and process the personal information you have provided to supply the services you have requested and for other specific purposes, subject to your consent. The personal information you provide to Nottingham Forest Community Trust will not be shared with other companies for marketing purposes.  All information is protected according to the General Data Protection Regulation.

13.2 Please refer to our privacy policy for more information on how we use your details.

14 General
14.1 We can transfer any of our rights or obligations arising under this Agreement to another person at any time, but this will not affect your rights. You may not transfer your rights or obligations arising under this Agreement without our prior written consent.
14.2 If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
14.3 These Terms and the Disclaimer set out in the Agreement between you and us in relation to the subject matter of this Agreement will supersede any prior agreement, understanding or arrangement between us about such subject matter whether oral or in writing.
14.4 This Agreement shall be exclusively governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.